Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crownedcanvasbeauty@gmail.com. Please note that returns will need to be sent to the following address: PO Box 103 Hughson CA, 95326

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crownedcanvasbeauty@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crownedcanvasbeauty@gmail.com.

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with us! We want you to love your purchase.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return:

• Item must be unused and in its original condition.
• Item must be in its original packaging.
• Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used lashes
• Opened beauty products
• Personal care items
• Sale or clearance items
• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent incorrectly.

Contact Us

If you have any questions about returns or refunds, please contact us through our store's contact page or email us at:

Email: crownedcavnasbeauty@gmail.com